Delete your account & data

Effective 2026-09-21

You can have your CardWise account and everything attached to it deleted at any time. You can also delete just parts of your data without closing the account. This page covers both.

Delete the whole account

1. Email info@shwk.eu with the subject "Delete my CardWise account". Send it from the email address on your account, or include the verified phone number on it.
2. We confirm it's you — by replying to the account email, or by texting a code to the account phone.
3. We delete the account and confirm by email. This takes at most 30 days; usually far less.

Before you ask: export anything you want to keep. Each contact exports as a vCard from the app, and designs export as files. We can't recover data after deletion.

What is deleted

• Your profile: name, email, phone, password hash, two-factor secret, profile photo, and any Google, Facebook or LinkedIn link.
• Every contact, card, scan, signature image, group, tag, note and follow-up.
• Your card designs, and your record of marketplace unlocks. A design you published to the marketplace is unpublished.
• Your chat messages and attachments, and your call records.
• Your availability, booking page and bookings, and any Google or Microsoft calendar connection (we delete the tokens; disconnect CardWise in that provider's account settings too if you like).
• Every name and number your account contributed to the Caller ID directory, your spam reports, your block list, your notifications and push tokens.
• Session and refresh tokens, so any signed-in device is signed out.

What may remain

• Copies of your card or contact details that other users saved into their accounts, and messages you sent that live in their conversations — those are theirs, as yours are yours.
• If you had removed your own number from Caller ID, the number stays on the permanent do-not-add list so no one can re-add it.
• Minimal records we must keep for legal, accounting or security reasons (for example, server logs, which contain no contact or message content and expire on their own schedule).

Delete only some data

• A contact, card, design or message: delete it in the app.
• What you shared to Caller ID: Settings › Caller ID › Remove everything I shared. This works without closing the account, and the switch on the same screen stops future sharing.
• A calendar or CRM connection: disconnect it in the app; the tokens are deleted.
• Your own number, if you don't use CardWise: Remove my number — SMS-verified, permanent.
• A booking you made as a guest: email the host, or email us with the booking details and we will remove it.

If you signed in with Google, Facebook or LinkedIn

Removing CardWise from that provider's connected-apps settings stops CardWise from signing you in with it, but does not delete your CardWise account. Please also send the deletion request above. (Facebook users: Settings & Privacy → Settings → Apps and Websites.)